Dear Friends of MAXjet:
It is with deep regret that I must inform you that MAXjet filed today for Chapter 11 bankruptcy. With today’s fuel prices and the resulting impact on the credit climate for airlines, we were forced to take this drastic measure. Our top priority is to assist our customers, particularly those who already have begun their travel with us, in securing alternative flight accommodations. I list the options available to MAXjet passengers directly below. These options are also listed on www.maxjet.com.
MAXjet has contracted with Eos Airlines for seats on Eos’ scheduled all-Premium service to accommodate passengers awaiting a return flight between New York and London. This morning we also contracted with Virgin Atlantic for seats on their scheduled services between Los Angeles, Las Vegas, New York and London. We have secured a number of hotel rooms in London, New York, Las Vegas and Los Angeles through early January 2008 which we will provide to affected passengers whose travel plans have been disrupted. We are doing everything we can to reduce disruption to our customers.
Passengers will be contacted by MAXjet Customer Care regarding their flight re-accommodations. If the contact information you provided to us at the time of booking is not current, or you wish to contact us directly, below are key telephone numbers and emails.
IF YOU HAVE STARTED YOUR TRAVEL: MAXjet has started contacting customers with new travel itineraries in priority order based on date of departure. If you have already started your travel and wish to contact us, you can reach Customer Care at:
US phone number: 1-866-837-9880
UK phone number: 44 (0)1279 216 478
Email: intransit@maxjet.com
Note this number is specially reserved for passengers already in transit. If you send an email, please make sure to provide a current contact telephone number and email address, along with your scheduled return flight and date. If you choose to book your own return flight accommodations, please contact your credit card company or travel agency directly and request a refund for the unused leg of your journey.
IF YOU HAVE NOT YET BEGUN YOUR TRAVEL, BUT HAVE BOOKED TICKETS: In order to assist in expediting refunds by the credit card companies, MAXjet is providing notification - to the extent possible - that our service to you was not delivered nor will be delivered. In addition, however, we encourage you to contact your credit card company or travel agency directly to expedite your refund.
Please note that we are prioritizing passengers who are in the midst of their journeys. If you would prefer to utilize our arrangements with Eos and Virgin instead of seeking a refund and booking a new itinerary on another airline on your own, please contact us at the special numbers below. Please provide a current telephone number and email address along with your booking reference number and originating flight destination/date to help us respond promptly:
US phone number: 1-888-435-9629
UK phone number: 44 (0)1279 216 428
Email: info@maxjet.com
For fastest service, we ask that you use the contact information as provided above; please do not respond to this e-mail.
On behalf of the entire MAXjet family, we extend our deep apologies to you for the inconvenience our discontinuation has caused. We are doing everything we can to take care of our passengers, and we are extremely saddened to discontinue a service that we so passionately believe in.
Sincerely,
William D. Stockbridge
President and CEO
